Shipping Information

At Volento, we are committed to making sure your order reaches you safely and as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email with the available tracking information.

Please note that orders may occasionally take longer to process during holidays, promotional periods, or periods of high order volume.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

• Spain: Approximately 2–7 business days

• European Union: Approximately 4–10 business days

• International: Approximately 7–20 business days

These delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs procedures, carrier issues, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and the available shipping method.

Any applicable shipping fees will be displayed before you complete your purchase.

Tracking Your Order

When tracking is available, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after your order has been dispatched.

Incorrect or Incomplete Address

Please make sure that your shipping address is complete and accurate before placing your order.

Volento cannot be held responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at gillbarood99@gmail.com.

Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us at gillbarood99@gmail.com as soon as possible.

We will work with you and the shipping carrier to investigate the issue and determine the appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact:

Volento
Calle de la Solana 15
28850 Torrejón de Ardoz, Madrid
Spain

Email: gillbarood99@gmail.com